Last updated: 18 September 2026
This Privacy Policy explains how ALCANCE Travel & Tours handles personal information when you use alcancetours.com, contact us, create an account, request travel services, submit an application, make a booking request, register a property or business, or use our Academy, Agent Hub and related digital services.
Depending on the service you use, we may collect contact and identification details; account and profile information; travel preferences and booking details; information supplied for visa, insurance, Academy, Agent Hub, corporate, supplier or property-related services; documents or files you choose to upload; communications with our team; and technical information such as device, browser, IP, cookie and usage data.
We use personal information to respond to enquiries, prepare quotations, administer accounts and applications, arrange or support requested travel and tourism services, process transactions and booking workflows, issue or verify Academy records, provide customer support, maintain security, prevent abuse, improve our services and meet applicable legal or regulatory obligations.
Payments and some travel services may be provided or processed by third-party providers, including payment gateways, airlines, accommodation providers, insurers, transport providers, technology providers and other travel suppliers. Those providers may process information necessary to deliver the requested service and may apply their own privacy terms.
We may share information with service providers and travel suppliers when reasonably necessary to fulfil a request, operate our website and systems, process payments, communicate with you, provide support or comply with lawful requests. We do not disclose personal information for unrelated purposes without an appropriate basis.
Travel services are international by nature. Information may therefore be processed in countries other than the country where it was collected when this is necessary to arrange a service, work with a supplier or operate our technology. We take reasonable steps to use appropriate providers and safeguards for the circumstances.
We retain information for as long as reasonably required for the purpose for which it was collected, to maintain business and transaction records, resolve disputes, protect our systems and meet applicable obligations. We use administrative and technical measures intended to protect information, although no internet or storage system can be guaranteed to be completely secure.
Our website may use cookies or similar technologies for essential site functions, security, preferences, analytics and performance. Browser controls can be used to manage cookies, although disabling essential cookies may affect parts of the site.
Depending on the law that applies to you, you may have rights to request access to, correction of or deletion of certain personal information, or to object to or restrict certain processing. We may need to verify your identity before completing a request, and some information may need to be retained where required for legitimate operational or legal reasons.
Our online account and professional-service features are not designed for children to use independently. Where a travel service concerns a minor, information should be supplied by or with the involvement of a parent, guardian or otherwise authorised adult.
We may update this Privacy Policy as our services, systems or legal requirements change. The latest version will be published on this page with its updated date.
For privacy questions or requests, contact ALCANCE Travel & Tours at info@alcancetours.com.
