Last updated: 18 September 2026
These Terms & Conditions govern use of alcancetours.com and the digital services made available by ALCANCE Travel & Tours. Specific quotations, bookings, supplier rules, programme terms or written agreements may add to or replace parts of these general terms for a particular transaction.
You agree to use the website lawfully and to provide information that is accurate, current and complete when submitting forms, applications, booking requests or account registrations. You are responsible for keeping account credentials secure and for activity carried out through your account.
Travel prices, fares, accommodation, packages and other services may change until confirmed. A request or quotation does not by itself guarantee availability or create a confirmed booking. Taxes, exchange rates, supplier charges and availability may affect the final amount.
Airlines, hotels, accommodation providers, insurers, transfer companies and other suppliers may provide components of a booking under their own conditions. Where ALCANCE arranges a third-party service, the relevant supplier terms, restrictions and availability also apply.
Payment requirements, deadlines, change fees, cancellation rules and refund eligibility depend on the service, quotation and supplier conditions. ALCANCE will communicate the applicable terms available for a transaction before or during confirmation. Payment processing may be provided by a third-party payment provider.
Travellers are responsible for ensuring that passports, visas, health documents, insurance and other travel requirements are valid for the intended journey. Visa assistance is an administrative support service and does not guarantee that a visa or entry permission will be granted by an authority.
Applications, training, certificates, badges, agent access, property registration and other professional or partner programmes may have additional eligibility, verification, conduct, commercial or programme requirements. Submission of an application does not guarantee approval.
You must only provide documents, data, images or other material that you are authorised to provide and that is relevant to the requested service. You must not use the platform to upload unlawful, harmful, fraudulent or malicious content.
You may not interfere with the security or operation of the website, attempt unauthorised access, misuse automated interfaces, impersonate another person, submit fraudulent information or use our services in a way that violates applicable law or the rights of others.
The ALCANCE brand, website design, original content and platform materials are protected by applicable intellectual-property rights. Third-party names, logos, photographs and content remain the property of their respective owners. No rights are transferred except the limited right to use the site for its intended purpose.
We work to keep the website and digital services available and accurate, but features may occasionally be changed, suspended or unavailable for maintenance, security, supplier, network or technical reasons.
Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded. To the extent permitted by applicable law, responsibility for third-party travel services remains subject to the relevant supplier terms and the circumstances of the transaction.
Our handling of personal information is described in the Privacy Policy.
We may update these terms as our services, platform or applicable requirements change. The current version will be published on this page with its updated date.
For questions about these terms or a service, contact ALCANCE Travel & Tours at info@alcancetours.com.
